Orders
How do I make a return?
Returns must be initiated within 30 days of receiving your order. Items must be unworn and in the original packaging. Easy Online Returns/Exchanges. To initiate returns & exchanges, visit our online return portal here: Return portal. In the portal, s
How can I return or exchange shoes that don't fit?
If the shoes you received do not fit well, you can initiate the return or exchange process by clicking here: Return portal. Ensure that the shoes are unworn and in their original packaging to be eligible. Once the return is received at our warehouse,
How can I track the status of my order, return, or exchange?
Orders: Once your product ships, you will receive an email with tracking information. Returns: To track the status of your return, you can email us at [email protected], and provide the return tracking number. This will enable us to check the status an
What if my order has not arrived yet?
If your order shows as 'delivered' but has not arrived, please check your parcel locker, mailbox, or inquire with your neighbors to see if they have received it on your behalf. Sometimes, packages may take a few days longer to appear after being mark
What should I do if I have not received my refund yet?
If you have not received your refund yet, please note that we are actively working on it. Eligible refunds are processed once we receive the returned item(s) at our warehouse. Depending on your bank or credit card company's processing times, please a
What should I do if there's an issue with my shoe size after an exchange?
If you've already returned shoes for an exchange but notice a size issue, please inform us as soon as possible. We will process your request and ship the correct size if it's not too late to adjust the order. You'll receive an email with tracking det
What happens if a returned item is processed beyond the return period?
We can sometimes process exchanges or returns beyond the usual 30-day return window as a one-time courtesy, but the customer is responsible for any return shipping costs. You should send your unworn items with the filled-out return form to the specif
How do I cancel an order that has not been shipped yet?
If you wish to cancel an order that hasn't been shipped yet, please contact us as soon as possible at [email protected]. We can cancel the order and process your refund, which should appear in your account within 7-14 business days, depending on your b
Can I update the address my order is being shipped to?
If you accidentally entered the wrong address for your order, you can contact us to update it. We may be able to make this change, if the order has not yet shipped. If so, we will make the updates and inform you of any potential changes to your deli
Can I get a discount applied retrospectively to my purchase?
If you noticed a site-wide sale right after making a purchase, we may be able to apply the discount retroactively to your order. However, please be aware that the refund process for the discount may take up to a specified date range to be completed,
When will my pre-order item arrive?
Your pre-ordered items will be shipped according to the date stated on the product page and during checkout. If you do not recall the estimated shipping date, feel free to request an ETA for your order from our customer service team at support@inkkas