What if my order has not arrived yet?Updated 2 months ago

If your order shows as 'delivered' but has not arrived, please check your parcel locker, mailbox, or inquire with your neighbors to see if they have received it on your behalf. Sometimes, packages may take a few days longer to appear after being marked as delivered. If after two days you still have not received your package, please inform us so we can investigate and arrange for your order to be re-shipped. Additionally, if you provided an incorrect or alternative address, let us know so we can update it accordingly.