FAQ
Does the natural rubber used in your shoes contain latex?
Yes, the shoes manufactured by us contain a mix of natural and synthetic rubbers, and the natural rubber component includes latex. Some of our glues also contain latex. If you have any allergies, please consider this information before making a purch
Why the name "inkkas"?
More than 10 years ago, Inkkas was established as a footwear brand unlike any others. In every one of Inkkas' designs, it celebrates beauty from around the world -- creating hand-drawn, colorful, and joyful global designs. Inkkas' first-ever shoe for
How does my purchase help reforestation?
It is thanks to our partnership withTrees for The Future (https://trees.org), an award-winning global tree planting organization, that we can guarantee you that your purchase will directly allow for a new tree to be planted on the planet. With your
I have a sizing question. Who can help?
We created detailed size guides on each product page for your quick reference. Please refer to those for size and fit information for a particular shoe. If you still have questions or need guidance, feel free to email [email protected].
Do you carry sizes for wide feet?
At this time, Inkkas only makes shoes in “regular” standard widths. We do not currently offer wide sizes. However, the construction of our Joggers and Slip Ons collections tend to accommodate wider feet. We recommend giving these a try!
The shoes I want are listed as "out of stock" -- when will they return?
If your shoes are currently not in stock, please join the waitlist on the product page to be alerted for a restock, or check back in a few days. Our collections are often made in small batches, but we receive shipments regularly.
Are Inkkas shoes designed for performance, like hiking or running?
All of our shoes, including our Joggers, Runners, Camping Boots and Trekks, are designed as comfortable lifestyle footwear. They are made to be comfortable and durable – and many have found them to be great for long walks or casual jogs and hikes, de
I got my Inkkas shoes dirty. How should I clean them?
We do not recommend putting Inkkas shoes in the washing machine. To keep your Inkkas clean and looking good, we recommend spot cleaning them with a rag and a little soap and water. (For leather areas, spot clean with water only or use a specialized l
Are Inkkas waterproof?
While Inkkas shoes are not waterproof, our Trekk Boots and Camping Boots are water-resistant. This means they will resist the intrusion of light water (yes, you can stroll around on rainy days). However, if you plan to take them into inclement weathe
Do Inkkas shoes have arch support?
Yes, Inkkas provide arch support that is sufficient for the curvature of the average foot. However, if you typically wear orthopedic insoles in your shoes, you may want to use orthopedic insoles in your Inkkas as well. Inkkas' insoles are removable t
Where are Inkkas shoes made?
All of our shoes are handcrafted in Mexico. Our signature woven textiles are supplied from local artisans and professionals in Peru. When you buy our shoes, you are buying an authentic, quality Latin American product.
What does "handcrafted" mean?
Our footwear designs rely on age-old, small batch craft techniques that are better for people and the planet. We use the finest textiles, leathers and vegan leathers to develop comfortable and vibrant shoes, all crafted by hand.
I would like to buy an Inkkas gift certificate to offer as a gift. How do I do that?
E-gifts cards are available here. You can also find them under the shop tab on our website. They are a great gift option for holidays and birthdays!
What can I do with old Inkkas I no longer wear?
Inkkas is always looking for ways to reduce waste, so we encourage all of our customers that are finished using a pair to donate them. Our partner organization that does a great job repurposing used shoes is Soles4Souls (https://soles4souls.org). Ple
I have contacted Inkkas customer service, when will I hear back?
Inkkas support agents are available between 9:00am to 5:00pm EST, Monday to Saturday. We are committed to responding to inquiries within 24 to 48 hours during business hours. You can reach us at [email protected]. Please note that we do not respond to