Inkkas Help Center

<p>We created detailed size guides on each product page for your quick reference. Please refer to those for size and fit information for a particular shoe. If you still have questions or need guidance, feel free to email&#xA0;<a href="mailto:support@inkkas.com" id="isPasted" style=" text-decoration: underline;">support@inkkas.com</a>.&#xA0;</p>

We created detailed size guides on each product page for your quick reference. Please refer to those for size and fit information for a particular shoe. If you still have questions or need guidance, feel free to email support@inkkas.com.

I have a sizing question. Who can help?

How do I make a return?

How can I return or exchange shoes that don't fit?

How can I track the status of my order, return, or exchange?

What if my order has not arrived yet?

What should I do if I have not received my refund yet?

What should I do if there's an issue with my shoe size after an exchange?

What happens if a returned item is processed beyond the return period?

How do I cancel an order that has not been shipped yet?

Can I update the address my order is being shipped to?

Can I get a discount applied retrospectively to my purchase?

When will my pre-order item arrive?

Orders

Does the natural rubber used in your shoes contain latex?

Why the name "inkkas"?

How does my purchase help reforestation?

Do you carry sizes for wide feet?

The shoes I want are listed as "out of stock" -- when will they return?

Are Inkkas shoes designed for performance, like hiking or running?

I got my Inkkas shoes dirty. How should I clean them?

Are Inkkas waterproof?

Do Inkkas shoes have arch support?

Where are Inkkas shoes made?

What does "handcrafted" mean?

I would like to buy an Inkkas gift certificate to offer as a gift. How do I do that?

What can I do with old Inkkas I no longer wear?

I have contacted Inkkas customer service, when will I hear back?

When does FREE shipping apply?

Where do you ship?

How fast is your shipping?

Is expedited shipping available?

Will I receive a tracking number once I order?

Do I have to add shipping to the price?

What are shipping rates for International Orders?

I made a mistake in my order. What should I do?

Does Inkkas cover the cost of return shipping?

My package was damaged, stolen or lost in the mail. What should I do?

When will my order ship?

Shipping

Do you have a Rewards program?

Rewards

Company

I have a sizing question. Who can help?Updated 2 months ago