Inkkas Help Center

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Oh no! If your package got lost or stolen in the mail please submit your claim here.

My package was damaged, stolen or lost in the mail. What should I do?

Shipping

How do I make a return?

How can I return or exchange shoes that don't fit?

How can I track the status of my order, return, or exchange?

What if my order has not arrived yet?

What should I do if I have not received my refund yet?

What should I do if there's an issue with my shoe size after an exchange?

What happens if a returned item is processed beyond the return period?

How do I cancel an order that has not been shipped yet?

Can I update the address my order is being shipped to?

Can I get a discount applied retrospectively to my purchase?

When will my pre-order item arrive?

Orders

Does the natural rubber used in your shoes contain latex?

Why the name "inkkas"?

How does my purchase help reforestation?

I have a sizing question. Who can help?

Do you carry sizes for wide feet?

The shoes I want are listed as "out of stock" -- when will they return?

Are Inkkas shoes designed for performance, like hiking or running?

I got my Inkkas shoes dirty. How should I clean them?

Are Inkkas waterproof?

Do Inkkas shoes have arch support?

Where are Inkkas shoes made?

What does "handcrafted" mean?

I would like to buy an Inkkas gift certificate to offer as a gift. How do I do that?

What can I do with old Inkkas I no longer wear?

I have contacted Inkkas customer service, when will I hear back?

When does FREE shipping apply?

Where do you ship?

How fast is your shipping?

Is expedited shipping available?

Will I receive a tracking number once I order?

Do I have to add shipping to the price?

What are shipping rates for International Orders?

I made a mistake in my order. What should I do?

Does Inkkas cover the cost of return shipping?

When will my order ship?

Do you have a Rewards program?

Rewards

Company

My package was damaged, stolen or lost in the mail. What should I do?Updated 2 months ago